Odisha Achieves 100% E-Services Through Single Unified Service Delivery Portal

Bhubaneswar: Odisha government has provided 100% e-services through single unified service delivery portal “Odisha One”.

This was revealed in the monthly report of Department of Administrative Reforms & Public Grievances (DARPG) under Ministry of Personnel, Public Grievances & Pensions. The DARPG released the report for August on Saturday.

The sixth edition of National e-Governance Service Delivery Assessment (NeSDA) provides a detailed overview of status of e-service delivery across states and Union Territories (UTs).

The August report sets a baseline for number of e-services and mandatory e-services provided by the states and UTs on NeSDA – Way Forward dashboard. It also underlines the saturation of e-services provided through the State’s single unified service delivery portal.

Moreover, the report assesses and compares the e-services under labour and employment sector and highlights the state-specific opportunities to transition offline services to online platforms.

Besides Odisha, Kerala and Jammu and Kashmir have also achieved 100% e-services. Odisha has provided 404 services through the single unified service delivery portal.

Following are key highlights of the report on e-services:

• 14,736 e-services are provided across States/UTs, which is an increase of 6.2% (869) services from July Report
• 1,505 out of 2,016 mandatory e-services are available, making saturation at 74.6%
• Maximum number of e-services (5,502) lie in sector – local governance & utility services
• 61% i.e., 22 out 36 States/UTs have achieved saturation of mandatory e-services in tourism sector. This is followed by environment sector 53% i.e., 19 out of 36 States/UTs
• Jammu and Kashmir, Kerala and Odisha provide 100% of their services through their identified single unified service delivery portal i.e., e-UNNAT (1028), e-Sevanam (911) and Odisha One (404), respectively.