New Delhi: At least 78 international and domestic Air India Express flights were cancelled after senior crew members reported sick overnight without notice. They suspected the crew members to be unhappy with the performance-linked incentive component of salaries after the revamp and restructuring, Airline sources told India Today TV.
The sources also said that the crew members wanted to avoid chaos at airports. Efforts to reach out to the protesting cabin crew members have been fruitless so far.
In a statement earlier, an Air India Express spokesperson said, “A section of our cabin crew reported sick at the last minute, starting last night, resulting in flight delays and cancellations. While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimise any inconvenience caused to our guests as a result.”
“We sincerely apologise to our guests for this unexpected disruption and emphasise that this situation does not reflect the standard of service we strive to provide. Guests impacted by cancellations will be offered a full refund or complimentary rescheduling to another date,” ANI quoted the statement as saying.
The spokesperson also urged passengers flying with Air India Express today “to check if their flight is affected, before heading to the airport”.
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