Mumbai: Singer Adnan Sami has expressed his displeasure with Mumbai airport’s Pranaam service, alleging that its staff behaved rudely and failed to inform him about a five-hour flight delay.
The singer took to social media to share his disappointing experience, questioning the quality of assistance provided by the airport’s premium service.
He wrote, “Our flight was delayed by @airindia five hours (which in itself was appalling!), a fact that Pranaam knew, but they only informed us after we had gone through the entrance security. Had they informed us beforehand, we would have easily avoided coming earlier to the airport & been sitting comfortably at home. Instead, because of their negligence and carelessness, we had to endure this long tiring wait at the airport.”
The singer further alleged that the female staff member assigned to assist them was rude and unprofessional.
He wrote, “Then, the female staff member assigned to us was completely rude! First, she was consistently on her mobile phone. When it was time to escort us from the lounge to the departure gate, she failed to show up. Instead she sent the porter. When asked where she was, the porter had no clue! We were take by buggy and when we arrived at the gate, the porter had to search for her, and he found her sitting in a corner, AGAIN, engrossed in her mobile phone chatting away, Only when she was reprimanded, did she hang up.”
He also claimed that the staff member was unfamiliar with the fast-track facility for First and Business Class passengers, leaving him and his team to navigate the process without assistance.
Adnan further alleged that the staff member responded rudely when questioned about her conduct.
He wrote, “When she was reprimanded again, instead of being apologetic, she tried to snap back, for which she was immediately shut down. Extremely bad conduct and disappointingly unprofessional! This is the 2nd time Pranaam has misbehaved. You charge for these services and have a monopolistic attitude which is extremely arrogant, infinitely annoying & egregiously disrespectful. I’m once again extremely disappointed in the staff for this incident.”
Shame on Pranaam Services at Mumbai Airport T2!
As a long time client I have to share that my last experience…Well…it was NOT good! To begin with, upon arrival no one was actively waiting to receive, even though they had called my staff’s phone to confirm our arrival and not to speak of the fact that I am one of their earliest clients ever since this service began. Our flight was delayed by @airindia five hours (which in itself was appalling!), a fact that Pranaam knew, but they only informed us after we had gone through the entrance security. Had they informed us beforehand, we would have easily avoided coming earlier to the airport & been sitting comfortably at home. Instead, because of their negligence and carelessness, we had to endure this long tiring wait at the airport.
Then, the female staff member assigned to us was completely rude! First, she was consistently on her mobile phone. When it was time to escort us from the lounge to the departure gate, she failed to show up. Instead she sent the porter. When asked where she was, the porter had no clue! We were take by buggy and when we arrived at the gate, the porter had to search for her, and he found her sitting in a corner, AGAIN, engrossed in her mobile phone chatting away! Only when she was reprimanded, did she hang up! There was a huge crowd lined up and she had no clue where to take us to fast track us through to the First/Business class section which was actually empty but she had no clue! We had to navigate ourselves through it all! Due to this huge crowd at this gate which was difficult to handle, there was chaos simply because this girl didn’t bother to do her homework. When she was reprimanded again, instead of being apologetic, she tried to snap back, for which she was immediately shut down. Extremely bad conduct and disappointingly unprofessional!
This is the 2nd time Pranaam has misbehaved. You charge for these services and have a monopolistic attitude which is extremely arrogant, infinitely annoying & egregiously disrespectful!
I’m once again extremely disappointed in the staff for this incident!@CSMIA_Official
@AdaniOnline
@gautam_adani
@AAI_Official
@Pib_MoCA
— Adnan Sami (@AdnanSamiLive) November 8, 2026
Adnan Sami is known for popular tracks such as Lift Kara De, Tera Chehra and Kabhi To Nazar Milao, besides Bollywood hits like Bhar Do Jholi Meri from Bajrangi Bhaijaan.
Born in London, he became an Indian citizen in January 2016 and received the Padma Shri in 2020 for his contribution to music.