New Delhi: The Central Board of Secondary Education (CBSE) on Sunday said it will refund students who were overcharged during the class 12 post-result process after technical problems affected fee transactions, PTI reported.
In a notice, the board said that on May 21 and 22 “certain technical issues led to incorrect fee deductions in some cases while students were applying for scanned copies of evaluated answer books.”
“In some instances, excess payment was deducted, while in others, lesser amounts were charged,” it added.
The notice said that where excess payment occurred, “the exact excess amounts shall be refunded to the same payment method which was used for payment.”
“Similarly, in cases where lesser payment was deducted, candidates shall be informed separately regard
ing payment of the balance amount, if required,” it said.
The Board also assured students that “scanned copies of the evaluated answer books shall be provided in all such cases, without candidates being required to submit fresh requests.”
The refunds follow a probe prompted after Union Education Minister Dharmendra Pradhan sought a detailed report from the CBSE over complaints of glitches in the re-evaluation process, officials said. Sources told reporters that Pradhan took serious cognisance of problems including server downtime, payment gateway failures and other operational lapses.
In a statement issued on Saturday, the CBSE said it has been “monitoring all reported issues and taking corrective measures, including extension of timelines and technical interventions.”
The board attributed disruptions to “exceptionally high traffic on the portal” that caused technical interruptions during peak periods and urged calm.
“Parents and students are requested not to feel anxious if they have encountered such issues. The very purpose of the verification and re-evaluation mechanism is to address genuine concerns in a structured and fair manner,” the statement added.