Mumbai: Actor Mini Mathur on Tuesday called out IndiGo Airlines for lacking compassion after her 86-year-old father was made to walk nearly 1 km with luggage at Mumbai airport.
Addressing the airlines directly on her Instagram Stories, Mini wrote, “Dear @indigo.6e ! I don’t usually use Instagram to shame /complain.. But you really need to treat senior citizens better at Mumbai airport. 1)
There no separate counter for wheelchair passengers to check in… 2) The rude woman at the counter refuses to check in their hand luggage (like… how do they carry cabin luggage if they can’t walk)… 3) Pre booked wheelchairs are NOT available either.”
Questioning how an elderly passenger, who requires a wheelchair, was left to manage cabin baggage without any support from airline staff, she added, “My 86-year-old father had to WALK to the gate 1 km away WITH this cabin luggage. No buggy arrangement either.”
She concluded by stating that a brand that fails to show compassion towards elderly “can never age well.”
IndiGo is yet to issue a public statement on her allegations.
On the work front, Mini was last seen in Ananya Panday’s web series ‘Call Me Bae’ in 2024.