Mumbai: Actor Mini Mathur on Tuesday called out IndiGo Airlines for lacking compassion after her 86-year-old father was made to walk nearly 1 km with luggage at Mumbai airport.
Addressing the airlines directly on her Instagram Stories, Mini wrote, “Dear @indigo.6e ! I donâ
t usually use Instagram to shame /complain.. But you really need to treat senior citizens better at Mumbai airport. 1) There no separate counter for wheelchair passengers to check in⦠2) The rude woman at the counter refuses to check in their hand luggage (like⦠how do they carry cabin luggage if they canât walk)⦠3) Pre booked wheelchairs are NOT available either.â
Questioning how an elderly passenger, who requires a wheelchair, was left to manage cabin baggage without any support from airline staff, she added, âMy 86-year-old father had to WALK to the gate 1 km away WITH this cabin luggage. No buggy arrangement either.â
She concluded by stating that a brand that fails to show compassion towards elderly âcan never age well.”
IndiGo is yet to issue a public statement on her allegations.
On the work front, Mini was last seen in Ananya Pandayâs web series âCall Me Baeâ in 2024.