New Delhi: A routine flight to Los Angeles turned into an emergency diversion after a communication breakdown in the cabin sparked fears of a hijacking.
The aircraft — operating call-sign 6469 for SkyWest Airlines — departed from Eppley Airfield in Omaha, Nebraska on the evening of Monday, October 20, bound for Los Angeles International Airport (LAX).
Shortly after take-off, the cockpit crew realised they had lost contact with the cabin crew via the aircraft’s inter-phone system. At the same time, cabin crew were heard banging on the cockpit door in an attempt to be heard.
Troubled by the lack of communication and the banging, the pilots interpreted the situation as a potential breach of the cockpit and declared an emergency. The flight performed a sharp U-turn, after flying only about 40 miles (roughly 65 km) of its planned 1,300-mile (≈2,092 km) journey.
🚨 AA Flight 6469 alert: Oct 20 eve, SkyWest ERJ-175 from Omaha to LA… intercom glitch at 8k ft mimicked breach; FAs knocked, triggering Level 4 threat. Safe return <40 min, police cleared. Knock-knock gone wrong! pic.twitter.com/kZgPjK9kO4
— Fahad Naim (@Fahadnaimb) October 21, 2025
The aircraft, an Embraer ERJ 175 according to flight-tracking data, landed safely back at Eppley Airfield around 7:45 pm local time.
After landing, the Federal Aviation Administration (FAA) issued a statement indicating that the inter-phone system had malfunctioned, and that subsequent banging on the cockpit door by crew was a result of the communication failure.
One passenger seated in the third row, identified as Brian Windhorst, a basketball writer for ESPN, described the turn-back: “We make a very hard U-turn… That wasn’t normal. There was no announcement.”
The captain, upon addressing passengers after the diversion, apologised for the return and said the crew “weren’t sure if something was going on with the airplane, so that’s why we’re coming back here… we have to figure out what’s going on.”
No injuries or security incidents have been reported. The aircraft and crew were taken out of service temporarily for inspection and maintenance of the inter-phone system.