IndiGo Clarifies Web Check-In Policy

New Delhi: IndiGo on Saturday clarified that web check-in is not a mandatory requirement but is recommended to the customers for a “hassle-free experience”. The clarification comes amid a spike in reported complaints of airlines forcing passengers to opt for a paid seat.

“Web check-in is not a mandatory requirement, however, for a hassle-free flight experience, we recommend our customers to web check-in in advance. Web check-in allows customers to have a smooth experience at the airport,” India’s low-cost airline said in a social media post.

However, a social media user raised the question of the wording used in communications from IndiGo, suggesting that the term “recommended” would be more appropriate than “mandatory.” In response to this feedback, IndiGo stated, “Sir, we have well noted your feedback and will share it with the concerned department.”

Another user inquired about the charges associated with web check-in and seat selection, asking, “Then why you guys send web check in is mandatory mails and charge for seats?”