New Helpline Call Centre For Cyber Crime Victims Comes Up In Bhubaneswar

Bhubaneswar: In order to facilitate immediate assistance to victims of cyber frauds in Odisha, a helpline call centre and help desk has been opened in Bhubaneswar.

Sunil Kumar Bansal, Director General of Police, Odisha inaugurated the 1930 Cyber Helpline Call Centre and Cyber Crime Help Desk at Cyber Complex, Keshari Nagar, Bhubaneswar on Tuesday.

The Cyber Helpline Call Centre is a facility for the victims of online financial frauds. The victims can lodge cyber crime fraud complaints by dialing 1930 for immediate assistance to halt the transaction and get back their money. This facilitation centre has got 10 parallel telephone lines which are manned by trained police personnel. The helpline is functional 24×7 in three shifts.

A cyber fraud victim from anywhere in Odisha can dial 1930 for immediate relief. The call will land at this Call Centre, where trained personnel would attend the call. They will ask relevant questions and simultaneously initiate the process to track the money trail.

They will take immediate action to block it and try to revert back the money into victim’s account. Simultaneously they would ensure blocking of the IMEI and the SIM used for commission of the offence.

Earlier, with the limited manpower, CID-CB has been successful in reverting Rs 1,19,11,478 to the victims’ accounts in 2022. It was also successful in blocking Rs 1,58,87,037 from being siphoned off.

Recently, after a review held by the DGP, it was decided to strengthen the Cyber Crime Help Line Call Centre with additional manpower. This would become a huge deterrence against cyber crime frauds and a boon to the victims.

After the inauguration CID-CB made a presentation about its preparation to deal with cyber crimes. Arun Bothra,  Additional DG of Police, Crime Branch, Shefeen Ahamed K, IG of Police, Crime Branch and other senior police
officers attended the function.