Overbooked! IndiGo Flight Returns To Airport To Offload Passenger

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Mumbai: An IndiGo flight from Mumbai to Varanasi was on Tuesday forced to return to the aerobridge at Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) after the crew spotted an overbooked passenger.

According to sources, at around 7:50 am just before the takeoff, a crew spotted a male passenger standing at the back of the aircraft. The crew alerted the pilot and the flight had to return to the terminal to offload him.

There was a delay in the departure of the flight because of the incident which reportedly annoyed many passengers. The aircraft took off at 8.41 am, flight tracking website Flightradar24 showed.

“There was an error during the passenger boarding process of 6E 6543 from Mumbai to Varanasi, wherein a standby passenger was allotted a seat reserved for a confirmed passenger. The error was noticed prior to the departure of the aircraft, and the standby passenger was de-boarded. This led to a slight delay in the departure of the aircraft. IndiGo will take all measures to strengthen its operational processes and regrets the inconvenience caused to customers,” Hindustan Times reported quoting an airline spokesperson.