Mumbai: A consumer rights group has appealed to Union Civil Aviation Minister Hardeep Singh Suri to revise guidelines to refund tickets to all air passengers affected by the lockdown.
Similarly, he objected to the airlines offering passengers credit shells instead of a refund and allowing them an option to rebook at a later date. “We need to strike a balance. A customer should have choice of refund and the airline can not force a customer to opt for credit shell, ” Deshpande said.
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