Why Has Vistara Cancelled Flights, Waived Off Fee For Rescheduling?

New Delhi: “Dear Vistara airlines You have cancelled a ticket from New Delhi to Bhubaneswar on February 5. Your customer care number is a cheap gimmick I think. No one responds and It’s been busy since 48 hours. Please refund the full amount ASAP,” an irate Shibashis Prusti, a scientist at the Indian Space Research Organisation (ISRO) tweeted.

In his reply, a Vistara spokesperson on Monday informed that they are offering a waiver of change fee for one-time rescheduling on all direct bookings with travel until March 31.

“After a sharp decline in demand for air travel, due to the surge in COVID-19 numbers and restrictions imposed by various state governments, we are observing a marginal increase in traffic in February compared to the previous month,” the spokesperson said, news agency ANI reported.

Vistara had cancelled several flights for February while many more were rescheduled due to low demand. The cancellation and rescheduling of flights have led to several complaints from affected passengers.

“However, in view of volatility, we continue to closely monitor the situation and adjust capacity to demand. With the objective of minimising inconvenience to customers, we’re offering a waiver of change fee for one-time rescheduling on all direct bookings with travel until 31 March,” they added.

Vistara also said that they will be assisting the impacted customers with rescheduling, refunds etc., as applicable, ANI reported.