Bhubaneswar/Berhampur: TPCODL has activated its Business Continuity and Disaster Management Plan (BCDMP), with dedicated quick-response field squads, technical maintenance personnel and breakdown repair vehicles having been stationed across sensitive coastal and interior circles to handle network eventualities.
Top priority has been assigned to maintaining uninterrupted electricity supply to critical services, including district headquarters hospitals, community healthcare centres, major drinking water pump stations, and administrative disaster control offices.
To support rapid restoration, TPCODL has stocked emergency inventory across its operational circles and division stores. The inventory includes distribution and power transformers, bare conductors, aerial-bunched cables, poles, and line hardware. Specialised tree-pruning teams equipped with power saws, high-mast emergency lighting systems, and DG sets have been mobilized to clear obstructed feeder lines and fallen tree branches swiftly.
The Central Emergency Control Room in Bhubaneswar is monitoring the situation round the clock, backed by division and circle-level control centres. Close coordination is being maintained with the Special Relief Commissioner (SRC), district collectors, and local administration to respond immediately to localized disruptions.
Consumers can report power disruptions, fallen cables, or electrical hazards through TPCODL’s 24×7 toll-free helpline numbers 1912 and 18002027 or through the company’s dedicated digital service channels.
Public Safety Advisory
* Stay away from fallen, snapped, or dangling electric wires and report them immediately to the 1912 helpline
* Do not touch electrical poles, transformers, or meter boxes in waterlogged areas
* Avoid taking shelter under large trees or temporary overhead tin/asbestos sheds during severe gusts and lightning
* Never operate electrical switches, appliances, or main switches with wet hands or while standing in water
* Keep children away from flooded streets, open drains, and exposed cabling
* Follow advisories issued by the state disaster management authorities and local administration.
TPSODL mobilises 6,474 personnel
TPSODL has listed 6,474 personnel in the division-wise deployment plan, comprising 5,691 AMC personnel and 783 TPSODL employees. Another 800 skilled and unskilled project personnel are available, while 400 personnel can be mobilised on a standby, call-out basis.
To support rapid restoration, TPSODL has kept six mobile distribution substations and 358 vehicles available for emergency operations. The company has 32 power transformers and 862 distribution transformers in stock, along with 2,814 km of bare conductors, 516 km of LT aerial-bunched cables and 95 km of HT XLPE cables. Its inventory includes 10,660 poles, with a further 7,355 available through vendors, 8,009 V-cross arms and 22,505 insulators. Additionally, 696 manual and motorised tree pruners, 25 ASKA lights and 19 DG sets are available to support field operations. Sixteen transit stores, supported by five main stores, will facilitate the timely supply of essential materials.
The Central Emergency Control Centre (CECC) at Ambagada, Berhampur, will coordinate round-the-clock monitoring and emergency response through the Centralised Power System Control Centre. SCADA enables monitoring of 254 out of 261 primary substations. Area Power System Control Centres at Jeypore, Rayagada and Bhanjanagar will support localised network monitoring and field coordination. Dedicated control rooms at circle and division levels will support response during the cyclone period, while district-level coordinators will liaise with the administration and relevant emergency response agencies.
Customer communication has also been strengthened through voice-message alerts, SMS updates, multilingual social media communication and round-the-clock monitoring of consumer complaints. Digital complaint-booking facilities will remain available to help consumers report power interruptions and seek assistance.
Consumers can report electricity-related emergencies through TPSODL’s 24×7 toll-free helpline numbers 1912 and 1800-2026. The NPS missed-call service for complaint booking is available at 9777774699.
