New Delhi: To improve flying experience in India, the Aviation Ministry on Tuesday proposed abolishing cancellation charges for domestic flight tickets if made within 24 hours of booking.
During this 24-hour ‘lock-in period’, passengers would be able to make correction in name or amend the travel date free of cost, Minister of State for Civil Aviation Jayant Sinha told mediapersons, while unveiling the draft air passengers charter here
However, tickets booked 96 hours before the flight, will not be eligible for the cancellation waiver. “No cancellations charges will be levied if the tickets are cancelled within 24 hours of booking, provided the ticket is booked 96 hours before flight departure,” the minister said.
Under the existing rules, different airlines charge varying amounts on cancellation. There have been several complaints by passengers about airlines refusing a refund or charging inordinately hefty amount.
Besides, if the flight is delayed for more than four hours, passenger will be offered a full refund along with free hotel stay if it has to take off the next day.
Here are a few more points from the charter discussed:
The charter has been placed in public domain and consultation process will be open for 30 days. The changes could be notified in two months after the consultation process, the government added.
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