Bhubaneswar: In a major boost to citizen-centric governance, the Odisha government is set to introduce an “Auto Appeal System” under the Odisha Right to Public Services Act (ORTPSA) by May.
The new mechanism aims to ensure time-bound delivery of public services and eliminate delays in grievance redressal.
The decision was announced during a review meeting of nodal officers of 32 departments on April 29, chaired by Special Secretary, General Administration & Public Grievance (GA&PG) Department, Suresh Kumar Vasisth, who informed about Cabinet’s approval to the provision. Under the system, if a designated officer fails to provide a service within the stipulated timeframe, the request will be automatically escalated to the higher appellate authority.
This removes the burden on citizens to manually file appeals. “The implementation of Auto Appeal marks a new era of accountability in Odisha’s administration. By May 2026, the system will ensure that no citizen is left waiting indefinitely for a service they are legally entitled to receive,” Vasisth stated.
The meeting featured a comprehensive technical session conducted by Project Coordinator of ORTPSA Pinaki Mohanty, who elaborated on how the digital integration will trigger Automatic Appeals eliminating the need for citizens to manually file an appeal if a deadline is missed. The system will further enhance transparency by enabling real-time tracking of file movement across all 32 departments, thereby improving accountability and efficiency in administrative processes. It is also expected to significantly reduce the need for citizens to make repeated visits to government offices, thereby cutting down physical footfall while ensuring smoother and more accountable service delivery, he added.
