Bhubaneswar: Tata Power Central Odisha Distribution Limited (TPCODL) successfully concluded its month-long consumer awareness programme ‘Apananka Mitra, Apananka Sathire’ on Sunday.
The initiative, which was launched on the occasion of Utkal Divas on April 1, aimed to educate consumers about various consumer-friendly initiatives and facilities introduced by the company to improve power distribution services in its area of operation.
On this occasion, a familiarisation trip was organised by TPCODL with public representatives. Joining the event, MLAs Jyotindranath Mitra (Khurda), Sashi Bhushan Behera (Kendrapada), Sudhir Samal (Dhenkanal), Ananta Narayan Jena (Bhubaneswar–Central), Satya Narayan Pradhan (Ranpur) and Rajanikant Singh (Angul) visited the discom’s Central Power System Control Center (PSCC), Customer Care Centre and 24X7 call centre to understand the technology and have a first-hand experience of the processes and operations. M Shenbagam, CEO, TPCODL accompanied the guests along with Chief of Operations and Commercial.
Proactive maintenance is the best solution to ensure reliable and safe power supply. A broken DT at Chandradeipur was restored quickly to avoid any unsafe incident and power supply disruption in the area.
During the month, TPCODL used various media platforms, both digital and traditional, and BTL activities to inform consumers about the facilities offered by the company for customer convenience. These included a centralised call centre, a toll-free number for queries and billing issues, Bill on WhatsApp, Mitra App as a one-stop solution for all consumer needs, online bill payment, Bidyut Seva Kendras for the benefit of rural consumers, and others.
The consumer awareness programme received an overwhelming response from consumers,and members of Resident Welfare Associations (RWA) of housing societies in and around Bhubaneswar and Cuttack who appreciated TPCODL’s efforts in bringing about a positive change in the power distribution. The programme also received a lot of appreciation from the visiting MLAs.
“Our priority is to provide the best service to our consumers, with reliable power supply and convenient customer experience. We have introduced several initiatives in this direction, and it is essential for customers to be aware of them to take complete advantage. This is a positive step towards our vision of enhancing overall customer experience and providing the best service to our consumers,” said Shenbagam.
