Bhubaneswar: Over 69,000 public grievances are pending on Jana Sunani portal, the state’s official online grievance redressal system, Chief Minister Mohan Majhi recently informed the Assembly.
In a written reply to a question raised by MLA Arvind Mohapatra, Majhi disclosed the backlog in Odisha’s citizen-centric grievance mechanism with 69,532 cases pending beyond the prescribed disposal timeline. These include 3,122 related to land matters, 6,260 concerning service issues, and 211 pertaining to corruption complaints.
Jana Sunani portal (janasunani.odisha.gov.in), launched to provide 24/7 access for citizens to register, track, and resolve complaints about public services, serves as the integrated platform for such issues. It allows submissions via web, app, WhatsApp, email, toll-free numbers like 155335 or 1967, and post, aiming to streamline redressal and promote transparency.
Majhi attributed the delays primarily to the complex and sensitive nature of many cases, which often involve detailed examinations, thorough investigations, compliance with policies, coordination among multiple departments and stakeholders, and careful consideration of legal and procedural aspects. These factors necessitate more time than standard timelines permit, he explained.
To address the issue, the government has launched a comprehensive review of the pending cases and is implementing proactive measures to accelerate resolutions, minimise future delays, and enhance overall efficiency in grievance handling, he added.
This comes amid the broader push for responsive governance, including periodic public hearings and special drives to clear backlogs. Citizens are encouraged to continue using the Jana Sunani platform for lodging and monitoring complaints to ensure official tracking and resolution.
Earlier, the government had claimed disposal rates of around 95% in certain phases and 88% for a larger pool of 1,49,418 grievances received via the portal and other channels.
