Bhubaneswar: Odisha Chief Minister Mohan Majhi heard complaints from the public during the 17th grievance redressal session held in Bhubaneswar on Monday.
During the hearing held at the Chief Minister’s Grievance Cell in Unit-2 area of the city, Majhi personally interacted with people from different walks of life and listened to their complaints of varied nature.
According tip priority to differently-abled complainants, the Chief Minister heard their issues immediately after the programme began. Special priority was also given to senior citizens, and patients with serious illnesses.
Several ministers, including Health Minister Mukesh Mahaling, School and Mass Education Minister Nityananda Gond, Urban Development Minister Krushna Chandra Mahapatra, and Panchayati Raj Minister Rabinarayan Naik, were present at the session.
Citizens from different districts reached the grievance cell and raised issues related to basic amenities, livelihood support, and pending welfare measures. Officials concerned were directed to examine the grievances and take necessary action.
Like earlier sessions, the Chief Minister met the differently-abled persons outside the room, listened to their problems and grievances and directed the officials present to take necessary steps to resolve them. Out of the total 32 differently-abled persons, he sanctioned Rs 1 lakh medical assistance to Brajakishore Bandha of Bhadrak district, who is suffering from a serious illness, and Rs 1.5 lakh to Kartik C of Jajpur district. He also directed the officials to take action on the applications of other complainants who require treatment.
The Chief Minister directed the officials to provide medical facilities along with the travel expenses of Tilattama Pandey, who is suffering from both kidney and neurological diseases and came from faraway Patnagarh.
Similarly, Majhi personally met all the complainants suffering from disabilities and serious diseases and listened to their problems and complaints with compassion and directed the department to resolve the grievances. After that, he heard the complaints of all the other complainants who had registered in the room.
Out of the 14,054 complaints received through the Chief Minister’s Grievance Cell in the last 16 sessions, as many as 13,169 complaints have been resolved, which is 94 percent. The pending complaints are under process.
The Chief Minister stated that the grievance redressal is the most important programme of the state government. Among the 15-point instructions given in the current new year to make the administration more people-oriented, utmost importance has been given to the grievance redressal process, he said.
All the officers from the Secretariat to the Block and Tehsil have been directed to listen to the complaints of the people through field visits and take care in resolving them. Since regular grievance redressal is being ensured at the state level, its results are also being seen at the district level. Now the District Magistrates and SPs are hearing the complaints regularly. The grievance redressal system has become a regular administrative process throughout the state, he added.
