Bhubaneswar: Tata Power Central Odisha Distribution Ltd (TPCODL) has organised four meetings of Resident Welfare Association (RWA) in the city to get feedback on its services from the consumers.
The TPCODL introduced the monthly RWA meeting for its registered societies in urban areas to create awareness about the initiatives of the company and get customers’ feedback.
The main objective behind these monthly meetings is to enhance the overall customer experience, create awareness about various initiatives undertaken by the company and to capture customer feedback, according to a company release.
The meetings are organised by the company’s customer relationship executives along with the Circle Heads, Division Manager and respective sub-divisional Team. At these meetings, the team shares information about the company’s digital platforms and faster ways of redressal of complaints and queries.
M Shenbagam, Chief Executive Officer, TPCODL said, “During these meetings, we focus on speedier resolution of customer grievances pertaining to billing, voltage issues, new connections and electricity related safety concerns.”
