New Delhi: The Directorate General of Civil Aviation (DGCA) has slapped a fine of Rs 5 lakh on IndiGo airlines for not allowing a special child to board a flight from Ranchi.
The DGCA probe found “the handling of the special child by IndiGo ground staff deficient and ended up exacerbating the situation”.
“A more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step resulting in denied boarding to the passengers,” it said in a statement.
“Special situations deserve extraordinary responses but the airline staff failed to rise up to the occasion and in the process committed lapses in adherence to the letter and spirit of the Civil Aviation Requirements (Regulations),” the statement said.
The regulator said to prevent such situations, it will revisit its regulations and bring about necessary changes.
