Bengaluru: All support matters when the chips are down. The crew on board an Air India flight from Delhi to Bengaluru were applauded by a passenger for the professional manner in which they handled a mid-air medical emergency on Sunday evening.
This comes at a time when the airline is passing through a rough patch and complaints regarding services abound.
According to a post by Mario da Penha, a passenger on flight AI 2807, the crisis started after a co-passenger, a woman, started bleeding profusely from her nose. He mentions how the cabin crew responded immediately to provide assistance.
“The flight attendants handled their high-pressure task very well, attending to the patient medically, while keeping poised and calm through it all. Staff wore surgical gloves, and medical waste was collected in a special bag to be disposed of,” he said.
Furthermore, he added that the pilots arranged for an early landing in Bengaluru so a doctor could board to examine the passenger. Despite the late hour, other passengers also cooperated by staying seated to allow medical staff to work uninterrupted.
Mario da Penha concluded his post with praise for the airline and Bengaluru airport personnel, saying: “A lot of patience and skill goes into ensuring safety on board flights, much of which is unseen and often unappreciated. So, this is a note of gratitude and respect for how Air India and the @BLRAirport staff handled tonight’s incident. I hope the woman is well on her way to recovery.”
