New Delhi: Passenger services were badly affected after Air India’s server suffered a nationwide outage on Wednesday. Chaos was witnessed at several airports across the country, with many passengers saying they.missed connecting flights of other airlines.
“Passengers faced Long queues at Delhi’s Indira Gandhi International (IGI) Airport and there were delays at check-in counters after the airline’s system went down around 3 pm.
Officials confirmed that Air India’s server had crashed at airports across India, adding that efforts were underway to restore connectivity.
“The issue is being resolved and operations will normalise soon,” the official said.
Several travelers at Delhi’s Terminal 2 reported that the airline’s software failure halted baggage drop and boarding processes, forcing many to wait for hours.
“The system isn’t working, so luggage can’t be dropped,” an Air India staff member said at the terminal.
The disruption also affected other airlines, leading to flight delays and passenger inconvenience. Meanwhile, IndiGo Airlines issued a travel advisory, warning passengers about possible delays due to air traffic congestion at Delhi airport.
Later in the evening, Air India posted on X that “a third-party connectivity network issue” had impacted check-in systems. The airline said the system had been restored but some flights might remain delayed until operations return to normal.
