CM Launches Social Media Grievance Handling Mechanism

Launching the new social media system, the Chief Minister said that he would personally monitor the performance of officers in attending the grievances of people on social media.

“It is expected from the officers to respond to grievances ideally within 24 hours. The officers with better performance on grievance redressal will be marked green, and with below average performance will be marked red, the CM said, adding that he would personally call both the green and red marked officers to thank or suggest improvements as the case may be.

The new system will rejuvenate the government-public interface and can create a strong bond of trust between the government and the people. The mechanism includes a web portal as well as a mobile app. It is an internal mechanism of the government to effectively manage people’s grievances. The system perfectly encapsulates the principles of 3Ts- Technology, Teamwork and Transparency, and combines them to address the issues faced by the common citizens directly and efficiently. It will also be a measure of government’s sensitivity and empathy towards citizens’ needs and concerns, official sources said.