Bhubaneswar: TP Central Odisha Distribution Limited (TPCODL), through its ‘Gaon Chalo’ initiative, has reached out to maximum consumers for better service.
A joint venture between Tata Power and Government of Odisha, TPCODL organized 688 customer interaction camps during the financial year 2021-22 to connect with customers in rural parts of its licensed area of operation.
Under ‘Gaon Chalo’ initiative, TPCODL officials visit rural areas and set up camps where customers register queries and issues related to electricity supply. Customers can get clarification for queries related to bill and old dues before making the payment, lodge complaints related to power supply/electricity bill, pay electricity bills and outstanding dues, and clarify queries related to safety in power supply, energy saving etc.
In the course of the financial year, TPCODL covered more than 30,000 rural customers and registered 23,951 complaints pertaining to various issues for redressal. Nearly 1,900 new connections applications were received and over 1700 meter readings cross-checked for necessary action.
Thanks to the awareness spread during the campaign, several rural customers adopted digital modes for bill payment.
“Gaon Chalo initiative is our way to reduce the gap between the remote consumers and the company. We have realized, service at their doorstep, has been a massive support to many rural consumers, who need to travel a long distance to reach out to the company’s nearest office. We have successfully reached out to many areas this year and aim to strengthen it further in the coming financial year,” said TPCODL’s CEO M Shenbagam.
