Cuttack: In a bid to make Odisha Police more proactive and people-friendly, a one-day workshop on ‘Mo Sarkar’ was organized at the state police headquarters here on Friday.
Presiding over the workshop, Director General of Police (DGP) BK Sharma said a master trainer selected from each district will be trained at the workshop.
“Basically, the training is being imparted on soft skills and a mechanism on the feedback from complainants about their feelings and experiences at police stations. The soft skill training is all about how police officers deal with victims of crime and complainants, acceptance of complaints and their early disposal,” the DGP said.
About the feedback on experiences and feelings of complainants, Sharma said, “We have framed a set of guidelines for the officers of police station to record the details of the complainants like their telephone numbers and addresses and upload these in the Crime and Criminal Tracking Network & Systems (CCTNS) data. Later, the complainant will be contacted through the call centre to get the feedback on his/her experience in the police station. On the basis of the feedback on 7-8 aspects, the performance of the police station will be evaluated on a scale of 1:5 ratio. This will help us in the improvement of the performance of police stations in the coming days.”
The DGP said that the eight feedbacks to be taken from the complaints are the time taken by the concerned police station to receive their complaints, the courtesy shown to them by the officers, the information given by the police officers on the action to be taken on the basis of their complaints, whether the police officers have asked them about the follow-up action of the complaints received either through SMS or telephone and whether any attempt was made to influence them at the police station or there was any extraneous pressure on them.
He further said that there will be an audio back-up of the feedback received from the complaints through telephone.
“As part of the complaint redress mechanism, we will assess the feedback of the complainants on the performance of each police station over a period of time and try to improve their performance at a later stage,” he pointed out.
