Bhubaneswar: Expressing concern over delay in addressing public grievances, the Odisha Chief Minister’s Office (CMO) has instructed senior officials to prioritise and expedite the resolution of public grievances to restore faith in government processes.
Underlining the need to speed up the process of resolving complaints, the CMO in a letter to senior officials said the public hearing programme is one of the best initiatives by the Odisha government, offering a platform for citizens to submit their grievances to authorities at any time and from anywhere.
Upon reviewing the status of complaints, it was noticed that many of them have been delayed for a long time due to slow action at different levels, it said.
“As a result, complainants have been repeatedly visiting the Chief Minister’s Grievance Cell with the same issues,” said letter addressed to senior officials, including Additional Chief Secretaries, DGP, SPs, and district collectors.
The CMO has directed officials to speed up the grievance redress process and take disciplinary action under the Orissa Civil Services (Classification, Control and Appeal) Rules, 1962, against those who are deliberately neglecting the resolution of complaints.
