Bhubaneswar: Odisha Chief Minister Naveen Patnaik on Monday launched the electricity consumer service portal Mo Bidyut and Mobile App through video conference.
The bilingual online electricity integrated consumer service portal www.mobidyut.com has been developed by Energy Department under 5T initiative.
“This is one more transformational initiative under the 5T mechanism. People of the state can now avail efficient, time bound and transparent online service delivery,” the Chief Minister said.
Since electricity is an essential service and impacts every aspect of modern day life, it will henceforth be monitored under Mo Sarkar, the CM said, adding that the minister and senior officials will be in touch with consumers for their feedback.
Patnaik further said that people won’t need to run to various offices for new connections, bill payment or grievance redressal. It will benefit more than 89 lakh electricity consumers of the state.
The mobile app will soon be available in Google Play Store for downloading.
Consumers will now be able to avail services pertaining to:
i) New power connection upto 5KW for domestic, general purpose, specified public purpose like irrigation, pumping & agriculture within 48 hrs
ii) Energy bill payment
iii) Grievance redressal relating to electricity service.
Designed as a uniform online facility for all four power utilities of the state such — TPCODL, NESCO, WESCO and SOUTHCO — this portal is equipped with proper escalation matrix and dashboard facility to ensure smooth flow of service disposal, status updating and enforcing accountability of utility officials towards consumer issues.
