Bhubaneswar: TP Central Odisha Distribution Limited (TPCODL), a joint venture of Tata Power and the Government of Odisha, has inaugurated its BCDD1 (Bhubaneswar City Distribution Division -1) Model Customer Care Centre near Power House Colony, Bhubaneswar.
The upgraded facility aims to provide a one-stop solution to over four lakh consumers across Bhubaneswar, ensuring prompt and efficient handling of service requests, billing queries and grievance redressal.
The centre has been designed as a benchmark model for customer experience, integrating modern amenities and technology-driven services. It features digital kiosks, self-service options, a dedicated queue management system, real-time feedback mechanisms and expanded operational capacity. A conference room has also been added to facilitate faster issue resolution, while ample parking ensures convenience for visitors, a company release said.
It further stated that the centre will serve as a hub for customer engagement and awareness, promoting digital payments, smart metering and self-service platforms, reflecting TPCODL’s vision of delivering reliable, transparent and customer-centric power distribution services.
“Our new Model Customer Care Centre in Bhubaneswar reflects TPCODL’s commitment to offering a seamless, transparent, and technology-driven service experience. This initiative reinforces our focus on customer convenience and trust, ensuring every consumer feels valued and well-supported,” said Himal Tewari, CHRO & Chief -Sustainability & CSR Tata Power
Speaking on the occasion, Arvind Singh, CEO, TPCODL, said, “Inauguration of our upgraded Bhubaneswar Customer Care Centre marks another step in our journey toward enhancing consumer satisfaction through technology and empathy. This modern facility is designed to deliver convenience, transparency and trust, ensuring every customer feels valued and supported.”
