Bhubaneswar: In order to ensure better customer engagement and less waiting time, the Odisha government has introduced Smart Queue Management system at 15 Regional Transport Offices (RTOs).
The facility has been implemented with an initial investment of Rs 2.18 crore in 15 RTOs and work is under progress in another 13 RTOs to put different services on fast track.
“It is hassle-free and robust end-to-end automation system to manage the queue of the customers who come to avail different services. The system simplifies and fast-tracks the process of issuing licence, registration of vehicles, tax payment etc,” said Dhananjaya Senapati, additional commissioner Transport (Technical).
“The system serves as a revolutionary tool in the hands of officials across the hierarchy. It acts as an effective crowd management tool for the executives, reducing and effectively distributing their load. Proving its multifaceted characteristics, the system emphasises the ease of governance and the accomplishment of high customer satisfaction,” he added.
Under the smart system, when an applicant comes to RTO office, a token is generated so that he does not have to stand in queue and can comfortably sit inside the office for his turn. There would be display system at all the counters to announce the token numbers. The applicant can know the approximate waiting time for getting the service through predictive forecasting by the system. He will receive notification for their service from time to time.
The system, which was introduced in Bhubaneswar initially, is now functional in Cuttack (Track) and RTOs in Balasore, Bhadrak, Angul, Ganjam, Sambalpur, Rourkela, Balangir, Dhenkanal, Keonjhar, Bargarh, Jharsuguda, Deogarh and Sonepur.
It will be introduced in Khurda, Nayagarh, Barbil, Baripada, Rairangpur, Koraput, Cuttack, BBSR-II, Jagatsingpur, Kendrapada, Boudh, Jajpur, Chandikhol, Talcher, Kalahandi, Malkangiri, Rayagada, Phulbani, Bhanjanagar, Gajapati, Sundargarh and Nabarangpur soon.
