Bhubaneswar: Tata Power Central Odisha Distribution Ltd (TPCODL) on Thursday opened its second all women customer care centre at Puri Division office.
Itishree Nayak, Deputy Collector, Puri inaugurated the customer care centre in the presence of TPCODL’s senior management officials and women employees.
The customer care centre will be entirely managed by a team of women officials who are trained to handle a gamut of customer services such as new power supply application, monthly bill payment and addressing the customers’ queries and concerns.
It is also fully equipped with a queue management system, self-help kiosk and feedback tab for providing a better customer experience.
Speaking on the occasion, M Shenbagam, Chief Executive Officer, TPCODL said, “We are glad to inaugurate our second all women customer care centre at Puri. Through this, we aim to deliver an enhanced customer experience as well as offer requisite training to local women in order to help them become more independent.”
The TPCODL had opened its first all women customer care centre at Badam badi, Cuttack in December 2020. TPCODL is a joint venture of Tata Power and Odisha government.