Berhampur: Anticipating a peak demand of 820 MW this summer, TP Southern Odisha Distribution Ltd (TPSODL) is making necessary preparations to provide uninterrupted and reliable power supply.
“We are committed to ensuring uninterrupted and reliable power supply, especially during the demanding summer season. Our focus on prompt customer service and support, along with proactive maintenance, underscores our dedication to meeting the needs of our consumers,” said TPSODL CEO Amit Garg.
Special measures are being taken for uninterrupted power supply to hospitals, CHC, PHC, and RWSS points, he added.
A joint venture between Tata Power and the Odisha government, the power distribution company is also taking various steps to address challenges arising from the intense heat waves expected this summer.
Proactive monitoring through technology deployment
Round-the-clock monitoring and operation of TPSDOL’s distribution networks are being ensured with centralised (PSCC) and decentralised control centers (APSCC) in Berhampur, Jeypore, Rayagada and Bhanjanagar and power backup provisions at the Central Control Room and PSCC. The centralised PSCC will oversee and monitor 33kV feeders, PSS, and 11kV feeders.
For effective communication with respective circles for regular tripping restoration and timely information dissemination to all internal and external stakeholders, the PSCC has been equipped with dedicated mobile numbers.
Prompt customer services and support
While 5,000 personnel have been deployed for uninterrupted power supply, a dedicated Back End Follow-up Desk (BFD) will be established for all shifts to enhance operational efficiency. SMS alerts service has been started to promptly notify consumers in all six circles about outages. TPSDOL has also introduced a call-back option during peak call times. The number of call centre executives have also been increased to efficiently handle complaints during peak hours and at night.
The company is planning to communicate about the outages through SMS, press releases, TV and in multiple languages on social media.
While 814 fuse call centres have been established to attend to fuse call complaints through FCC 2.0 mobile application, sub-division-wise night breakdown teams are being deployed to address 33kV & 11kV breakdowns.
Proactive maintenance and network augmentation
Maintenance work of over 80 per cent of primary substations (PSS), 33KV Feeders, and 11KV Feeders, spanning both urban and rural areas has been initiated. Additionally, maintenance work on critical infrastructure, including 251 primary substations (PSS), 4,137 Ckm of 33KV feeder lines, 1,873 CKm of urban and critical feeder lines, 17,484 Ckm of rural feeder lines, and 10,526 distribution substations (DSS) TPSODL has been completed.
The company has deployed 205 tree pruners across 19 divisions for trimming of trees and regular thermo scanning of primary substations (PSS) and urban feeders is being conducted to maintain optimal performance.
Six mobile distribution sub stations are being stationed across six circles of TPSODL to address emergency requirements and 16 additional Transit stores are being established alongside the existing five main stores.
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