Twitter Appoints New Grievance Officer For India
New Delhi: Even as the government and Twitter continue to be at loggerheads over the new IT rule, the latter has appointed California-based Jeremy Kessel as the new Grievance Officer for India as required under the new Information Technology Rules, 2021. Twitter’s interim resident grievance officer for India, Dharmendra Chatur, had stepped down.
Kessel is the Global Legal Policy Director of Twitter.
The new IT rules which came into effect from May 25 mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims.
All significant social media companies, with over 50 lakh user base have to appoint a grievance officer to deal with such complaints and share the name and contact details of such officers. The big social media companies are mandated to appoint a chief compliance officer, a Nodal Contact Person and a resident grievance officer.
All of them should be residents in India. In response to the final notice issued by the government on June 5 Twitter had said that it intends to comply with the new IT rules and will share details of the chief compliance officer.
In the meantime, the microblogging platform had appointed Chatur as interim resident grievance officer for India, India TV reported.