Mumbai: Social media influencer and ‘Uri’ actress Riva Arora alleged that she was verbally harassed by a Blinkit delivery agent, following which she approached Mumbai Police for action.
Riva claimed that the incident, which took place on April 26, left her disturbed and concerned about safety.
“This incident was definitely upsetting, but I’m focusing on staying positive and continuing with my routine,” Riva was quoted as saying by Hindustan Times.
Sharing details of the incident, Riva alleged that a delivery agent from Blinkit reached her home around 3.30 pm with an order and allegedly behaved inappropriately with her even after being repeatedly asked to stop.
“From the beginning, his tone was rude and inappropriate. When I responded, the situation didn’t improve. My mother (Nisha Arora) stepped in to calmly address the issue and de-escalate things, but instead of resolving it, the delivery agent continued to behave disrespectfully,” explained the actor.
According to Riva, the matter reportedly escalated after her sister, Muskan Arora, confronted the delivery agent over his behaviour.
“When my sister encountered him in the lift when he was leaving, he continued using inappropriate language despite being asked to stop. At that point, we felt the behavior crossed a line and needed to be addressed seriously. Disrespectful, inappropriate, and crass language was directed at us without any provocation. It wasn’t just a one-time remark, he continued speaking in that manner repeatedly,” alleged Riva.
According to Riva, she and her family were subjected to verbal harassment for 30 to 40 minutes.
“It began at our doorstep and escalated as he continued his behavior while leaving. When he tried to leave the premises after the altercation, we followed him downstairs and were able to stop him from getting away. We immediately contacted the Mumbai Police, who responded very quickly and arrived on the spot to take action,” she said.
Explaining that they had no choice but to contact the police, she shared, “They responded very promptly and took immediate action when they arrived. The matter was handled at the time, and as of now, it is being taken care of through the appropriate channels.”
Riva informed a formal complaint has also been submitted to Blinkit over the incident.
“We have raised a formal complaint with Blinkit as well, because accountability at that level is equally important. We are currently awaiting a clear response and resolution from their side,” she said.
Following the incident, Riva said she feels there should be stricter background checks, improved training, and well-defined behavioural protocols for delivery personnel.
“Companies should ensure that their agents are trained not just in logistics but also in communication and professionalism. There should also be stronger accountability systems, quick response mechanisms, proper complaint handling, and consequences for misconduct,” she added.
Riva also shared that the security staff at her residential building acted promptly and offered support during the incident, helping ensure her safety and assisting her family in managing the situation.
The actor clarified that speaking about her experience was not intended to generalise or target an entire profession.
“It’s about accountability and mutual respect. It’s important not to normalise or ignore disrespectful behavior, no matter how small it may seem. Speaking up is necessary, not just for oneself, but to ensure such incidents don’t happen to others,” she concluded.
