Bhubaneswar: Biju Patnaik International Airport here is among the seven airports in the country to be chosen for ‘Voice of Customer Recognition’ under Airports Council International (ACI).
The Airports Council International has initiated the ‘Voice of the Customer’ initiative to acknowledge and recognise airports that continued to prioritise their customers and are committed to ensuring their voice was heard, even during the ongoing COVID-19 pandemic.
The six other airports are Chennai, Kolkata, Goa, Pune, Patna and Chandigarh.
As per a PIB release, the Airport Service Quality (ASQ) survey is a world-renowned and internationally established global benchmarking programme measuring passenger’s satisfaction, whilst they travel through an airport. It is conducted by the Airports Council International (ACI).
ASQ Awards recognise those airports around the world that deliver the best customer experience in the opinion of their own passengers.
The ASQ programme provides the research tool and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint.
