New Delhi: An apologetic Air India has offered to refund all passengers who were stuck in Magadan after the San Francisco-bound flight from New Delhi had to make an emergency landing in the remote Russian town on the east coast because of an engine problem.
Issuing ‘sincere apology’, Air India will fully refund tickets of 216 passengers on the flight and also provide them travel vouchers.
“Please allow me to sincerely apologise, on behalf of Air India, for the extended delay in bringing you to San Francisco. Your safety was the highest priority throughout. As such, we will fully refund the fare of your journey and, in addition, provide you a voucher for future travel in Air India. Although we cannot change the past, I trust this gesture conveys our sincere regrets for the disruption and inconvenience,” Air India’s chief customer experience and ground handling officer Rajesh Dogra said in a statement.
has apologised to passengers on its flight which was diverted to Russia’s Magadan on Tuesday following a technical glitch in one of its engines. The airline has also agreed to refund the tickets of all passengers on the flight and has offered them travel vouchers.
After the Boeing 777 aircraft was diverted to Magadan, the passengers and crew members were put up in makeshift accommodations in extremely challenging conditions.
They were stranded in Magadan for over 24 hours before a replacement Air India plane flew down from Mumbai and transported them to San Francisco International Airport earlier today.
