New Delhi: In a move to further ease government services availability through digitisation, Indian citizens will now be able to use the MyGov Helpdesk on WhatsApp to access Digilocker service, the Central government announced on Monday.
“Government under the leadership of Hon’ble Prime Minister Shri Narendra Modi has been working for ‘Ease of Living’ through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens,” Ministry of Electronics and Informational Technology (MEITY) stated.
MyGov Helpdesk will offer a suite of services for integrated citizen support and efficient governance. The new service will enable citizens to access various documents with ease and convenience from the safety of their homes. The documents include PAN card, Driving License, CBSE Class X Passing Certificate, Vehicle Registration Certificate (RC), Insurance Policy – Two Wheeler, Class X Marksheet, Class XII Marksheet, Insurance Policy Document (Life and Non-life available on Digilocker).
WhatsApp users can use the chatbot by sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.
Over 100 million people have already registered on Digilocker and more than 5 billion documents issued till date, the ministry said.
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