New Delhi: The Indian Railways has integrated helplines into single number 139 for the convenience of the passengers.
The Helpline 139 will be available in twelve languages and passengers can dial on it for quick grievance redressal and enquiry during their journey.
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Since it is based on IVRS (Interactive Voice Response System), there is no need of a smartphone to call on this number.
Menu of 139 Helpline (IVRS) is as under:
- For security & medical assistance, passenger has to press 1, which connects immediately to a call center executive
- For enquiry, passenger has to press 2 and in the sub menu, information regarding pnr status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.
- For catering complaints, passenger has to press 3
- For general complaints, passenger has to press 4
- For vigilance related complaints, passenger has to press 5
- For queries during accident, passenger has to press 6
- For status of complaints, passenger has to press 9
- For talking to call center executive, passenger has to press *
The helplines that have been discontinued
- 138 (for general complaints)
- 1072 (for accidents and safety)
- 9717630982 (for SMS complaints)
- 58888 / 138 (for clean my coach)
- 152210 (for vigilance)
- 1800111321 (for catering services)
