Berhampur: Tata Power Southern Odisha Distribution Limited (TPSODL) launched its latest Customer Relation Centre (CRC) at Aska in Odisha’s Ganjam district.
Inaugurating the CRC, Sanjay Banga, president of Tata Power Transmission and Distribution Services (T&D) said, “This Customer Relation Centre reflects our commitment to customer satisfaction and service excellence. It will strengthen our focus on providing a one-stop solution for all customer needs.”
Amit Garg, CEO of TPSODL, said, “Our goal is to create a positive and convenient experience for our customers. The Aska CRC, with its comprehensive facilities and services, aligns with our vision of fostering strong customer relationships.”
The CRC will serve as a centralised hub for the swift resolution of customer requests, complaints, queries, and bill payments. Equipped with trained staff, the CRC will support essential amenities such as drinking water, air conditioning, washrooms, waiting area, query management system, senior citizen dedicated desk, self-service kiosk, and an LED screen for various information displays.
Besides, the CRC will promote awareness on energy conservation, wildlife protection, digital avenues, security, and safety through informative posters and banners.
This is the sixth CRC of TPSODL, with the previous five located in Berhampur (all women), Jeypore, Paralakhemundi, Rayagada, and Hinjlicut.
