Bhubaneswar: After a gap of almost 4 months, Chief Minister Mohan Majhi on Monday presided over the 18th edition of his public grievance hearing programme at the Chief Minister’s Grievance Redressal Cell at Unit-2 in Bhubaneswar.
Accompanied by 13 senior ministers, the Chief Minister personally listened to the grievances of citizens who had come to the cell. He also met around 30 persons with disabilities and patients suffering from serious illnesses, received their petitions, and directed officials to take immediate action.
During the programme, the Chief Minister approved Rs 3.60 lakh in medical assistance through the single-window system for around 13 complainants suffering from various diseases. He also sanctioned Rs 2 lakh as ex-gratia assistance to Kamakshi Sahu of Nayagarh district for the death of her son in an accident.
Addressing the media after the hearing, Chief Minister Majhi said that the grievance redressal mechanism has now become an integral part of the state’s administrative system. “This people-centric initiative allows an ordinary citizen to directly place their problems and complaints before the government and administration,” he said.
He further stated that the frequency of the programme has been slightly reduced at present due to the intense summer heat. “It will be expanded significantly after the summer season. The programme will also be organised in various districts outside Bhubaneswar so that people from distant areas do not have to incur expenses and face hardship travelling to the capital. The administration will reach the doorstep of the people to listen to their grievances,” he stressed.
Officials said that out of 14,651 complaints received in person at the CM’s Grievance Cell over the previous 17 hearings, 14,046 complaints (96%) have been resolved. At the district level, as many as 2.40 lakh grievances were heard in the last two years, of which 92% have been resolved. Grievance redressal camps are also being regularly held at tehsil and block levels.
